Shipping & Returns
Exceptional Service, As Timeless As Our Pieces.
At Bonded Jewellery, we take pride in delivering more than exquisite craftsmanship we deliver an experience. Every order is handled with care, ensuring your jewellery arrives safely, beautifully packaged, and ready to be cherished.
Shipping Information
We offer secure and insured delivery for all Bonded Jewellery orders, ensuring your piece reaches you safely and on time.
Domestic Shipping
South Africa
International Shipping
Select Destinations
Premium Packaging
Every order is presented in our signature Bonded Jewellery packaging elegant, discreet, and sustainable. All shipments include tracking information and insurance coverage for full value until safely delivered.
Returns & Exchanges
Your satisfaction is our priority. If for any reason you are not entirely delighted with your purchase, we gladly accept returns and exchanges under the following conditions:
14-Day Window
Returns accepted within 14 days of delivery
Original Condition
Items must be unused, unworn, and in original packaging
Custom Pieces
Custom or engraved pieces are non-returnable, unless defective
Quick Refunds
Refunds processed within 5–10 business days
Crafted for a Lifetime Guaranteed.
Every Bonded Jewellery piece is covered by our lifetime craftsmanship guarantee. Should your jewellery ever require repair or polishing, our experts are here to assist.
Complimentary Services
First 12 Months
- Complimentary cleaning and inspection
- Professional polishing service
- Setting security check
Repair Services
Beyond Warranty
- Repair services for wear or damage
- Available at preferred client rates
- Expert craftsmanship guaranteed
We're Here to Help.
Our customer care team is dedicated to ensuring your experience is seamless from purchase to lifetime care.
Email Support
For questions about shipping, returns, or repairs
support@bondedjewellery.co.za
Phone Support
Speak directly with our customer care team
+27 (0)11 234 5678
Business Hours
Monday–Friday, 9am–5pm (SAST)
Extended support available
Your Satisfaction, Our Commitment
At Bonded Jewellery, we believe that exceptional service is just as important as exceptional craftsmanship. From the moment you place your order to the lifetime care of your precious pieces, we're committed to providing an experience that exceeds your expectations.
Secure & Insured
Every shipment is fully insured and tracked
Lifetime Guarantee
Craftsmanship guaranteed for life
Personal Service
Dedicated support for every customer