Legal
Privacy Policy
This policy explains how Bonded Jewellery handles personal information when you browse, order, create an account, request support, join marketing lists, or use our concierge services.
Last updated: 3 May 2026
Information we collect
We collect the information needed to provide the store experience: contact details, delivery details, account details, order history, wishlist and cart activity, support messages, payment status, and fraud-prevention signals. Payment card details are processed by secure payment providers and are not stored by Bonded Jewellery.
How we use information
We use personal information to process orders, arrange insured delivery, provide customer support, manage returns and warranty requests, prevent fraud, maintain site security, improve merchandising, and send marketing only where allowed by law or consent.
Sharing and service providers
We share only the information required with trusted service providers such as payment processors, couriers, hosting providers, analytics tools, email providers, and professional advisers. These providers may use the information only to perform services for Bonded Jewellery.
Retention and security
We keep order, fulfilment, tax, and support records for as long as required for operational, legal, warranty, and accounting purposes. We use access controls, encrypted transport, secure provider infrastructure, and least-privilege handling to protect customer information.
Your choices
You may request access, correction, deletion, or marketing opt-out by contacting client care. Some records may need to be retained where required for orders, fraud prevention, warranty history, tax, or legal compliance.
Contact for privacy requests
Email support@bondedjewellery.co.za or use the contact page. We may ask for verification before acting on account or order-related requests.